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  • How much is shipping?
    Shipping is based off the weight and dimensions of your order.
  • How long will it take my order to ship?
    Please allow for 5-7 days for your order to be processed and shipped. Domestic delivery takes 7-10 days. Covid-19 may affect these time estimates.
  • Can I get a refund or make an exchange
    No refunds, exchange only.
  • Is there a way to contact you directly?
    You can email luxlab4@gmail.com with any questions regarding your order.
  • I do not live in the U.S.A. Can I order online?
    Yes.
  • Do my billing and shipping address have to match?
    No.
  • My order was placed successfully, but why didn’t I receive an email confirmation?"
    During high traffic, there may be a delay in delivery of confirmation emails. If you have not received an email please refer to your junk folder. If you think you entered an incorrect email, please contact us including your order number and full name and we will resend your confirmation.
  • How can I place a custom printing order?
    Click here, or e-mail your order details to luxlab4@gmail.com.
  • Has COVID-19 affected shipping times?
    There may be a slight delay in shipping due to COVID-19.
  • What type of printing do you offer?
    We offer direct-to-garment printing, screen printing, and heat transfer.
  • What is direct-to-garment printing?
    Direct-to-garment, or DTG, is a printing method that sprays the ink onto the garment. The ink then soaks into the fibers of the garment. It’s like printing on paper, but on clothing.
  • What is screen printing?
    Screen printing is the process of transferring a stencilled design onto a flat surface using a mesh screen, ink and a squeegee.
  • What is heat transfer printing?
    The heat transfer printing method applies custom designs to fabric through a process that uses a combination of heat and pressure.
  • How do I submit my artwork for my design?
    Please send your artwork to luxlab4@gmail.com.
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